Terms & Conditions

1. Agreement to Terms

By accessing or using Drake Lead Gen ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Drake Lead Gen ("we," "us," or "our"), operated by Drake Lead Gen LLC, provides AI-powered voice receptionist, AI-powered chat, and automation services for businesses. These Terms govern your use of our website at drakeleadgen.com and our Service.

2. Description of Service

Drake Lead Gen provides automated voice receptionist services, automated chat services, and automation services that:

Answer incoming phone calls and messages using AI technology

Take messages and collect user information

Schedule appointments and provide business information

Send SMS notifications and emails for missed calls and messages, and other notifications. Message and data rates may apply. Reply STOP to Opt-Out, or HELP to ask for help. Carriers are not responsible for messages.

Provide call transcripts and analytics

3. Account Registration

3.1 Account Creation

To use our Service, you must:

Provide accurate, current, and complete information during registration

Maintain the security of your account credentials

Be at least 18 years old or have parental/guardian consent

Represent a legitimate business entity

3.2 Account Responsibility

You are responsible for:

All activities that occur under your account

Maintaining the confidentiality of your password

Notifying us immediately of any unauthorized access

Ensuring your use complies with all applicable laws

4. Trial Period and Subscription

4.1 Free Trial

New users may receive a 7-day free trial period as specified during signup

Trial includes limited call minutes and features

No payment method required for trial activation

We reserve the right to modify or discontinue trial offers

4.2 Paid Subscription

See Pricing Page.

Billing occurs monthly on your subscription anniversary date

Prices are subject to change with 30 days' notice

Payment processed via Stripe payment processor

4.3 Automatic Renewal

Your subscription automatically renews unless cancelled before the renewal date. You authorize us to charge your payment method for renewal fees.

5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time through your account dashboard

Cancellation takes effect at the end of your current billing period

You retain access to the Service until the end of the paid period

No refunds for partial months

5.2 Refund Policy

We offer a 30-day money-back guarantee. After 30 days, we do not provide refunds for any partial subscription periods. Refunds may be considered on a case-by-case basis for technical issues preventing Service use.

5.3 Our Right to Suspend or Terminate

We may suspend or terminate your account for violation of these Terms, fraudulent or illegal activity, non-payment of fees, if required by law, or at our discretion with or without cause.

6. Acceptable Use

6.1 Permitted Use

You agree to use the Service only for legitimate business purposes, answering calls and messages to your business, collecting information from willing callers, and providing customer service.

6.2 Prohibited Use

You may not use the Service to:

Violate any laws or regulations

Harass, abuse, or harm others

Transmit malicious code or interfere with the Service

Impersonate another person or entity

Collect personal information without consent

Make unsolicited calls or messages (spam/telemarketing)

Engage in fraudulent activities

Violate telephone consumer protection laws (TCPA, DNC regulations)

7. Call and Message Recording and Data

7.1 Call and Message Recording Consent

By using our Service:

You acknowledge that calls and messages may be recorded

You are responsible for compliance with call and message recording laws in your jurisdiction

You must inform callers and messengers about recording where required by law

You agree to use call and message recordings in compliance with all applicable laws

7.2 Data Ownership

You retain ownership of your business data, call and message content, and customer information. We retain ownership of the Service, AI technology, and platform. You grant us license to process your data to provide the Service.

8. Intellectual Property

The Service, including software, code, algorithms, design, interface, features, trademarks, logos, and branding, are owned by Drake Lead Gen LLC and protected by intellectual property laws.

You retain all rights to your business information, customer data collected through the Service, call and message recordings and transcripts, and your company branding and content.

We grant you a limited, non-exclusive, non-transferable license to access and use the Service during your subscription period.

9. Third-Party Services

Our Service integrates with third-party providers including but not limited to VAPI (voice AI technology), Stripe (payment processing), SMS delivery services, and database and hosting providers.

Your use of these services is subject to their respective terms and privacy policies. We are not responsible for third-party service performance or policies.

10. Service Availability

10.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted Service. We are not liable for temporary service interruptions, scheduled maintenance downtime, third-party service failures, or internet or network outages.

10.2 Changes to Service

We reserve the right to modify or discontinue features, update the Service with or without notice, and change pricing with 30 days' notice to existing subscribers.

11. Limitation of Liability

11.1 No Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRAKE LEAD GEN LLC AND DRAKE LEAD GEN SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, or consequential damages

Lost profits, revenue, or business opportunities

Data loss or corruption

Damages exceeding the amount paid by you in the 12 months preceding the claim

11.3 Essential Services Disclaimer

Our Service is not intended for emergency or critical communications. Do not rely on our Service for emergency services (911), life-or-death situations, critical business functions requiring 100% uptime, or legally required communications.

12. Indemnification

You agree to indemnify and hold harmless Drake Lead Gen LLC, Drake Lead Gen, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, your violation of any laws or third-party rights, content you provide through the Service, or your failure to comply with call recording or telecommunications laws.

13. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our collection, use, and disclosure of your information as described in the Privacy Policy.

14. Compliance with Laws

14.1 Telecommunications Regulations

You are responsible for compliance with all applicable telecommunications laws, including the Telephone Consumer Protection Act (TCPA), Do Not Call regulations, state and local call recording laws, and consent requirements for recorded calls.

14.2 General Compliance

You must comply with all applicable laws regarding data protection and privacy, business practices, customer communications, and recording and storing conversations.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of California, Orange County, and the United States, without regard to conflict of law principles.

15.2 Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except you may bring claims in small claims court or we may seek injunctive relief in court for intellectual property violations.

15.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or class arbitrations.

16. Miscellaneous

These Terms constitute the entire agreement between you and Drake Lead Gen regarding the Service. If any provision is found unenforceable, the remaining provisions continue in full effect. Our failure to enforce any right or provision is not a waiver of such right or provision.

You may not assign or transfer these Terms. We may assign our rights to any affiliate or successor.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email to your registered address or notice on our website.

Continued use of the Service after changes constitutes acceptance of modified Terms.

18. Contact Information

For questions about these Terms, please contact us:

Drake Lead Gen LLC

Drake Lead Gen

Irvine, California

Email: [email protected]

Phone: 9257659789

Website: drakeleadgen.com

By using Drake Lead Gen, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.