Privacy Policy

1. Introduction

Drake Lead Gen ("we," "us," or "our"), operated by Drake Lead Gen LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI receptionist, chat AI, and automation services available at drakeleadgen.com ("Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Information You Provide

Account Information:

Name and business name

Email address

Phone number

Business address

Business industry/category

Payment information (processed by Stripe)

Service Configuration:

Business hours and availability

Greeting messages and prompts

Appointment scheduling preferences

Custom instructions for the AI receptionist

Integration settings (including Google Calendar connection)

2.2 Data We Collect

Caller phone numbers

Call duration and timestamp

Call recordings (audio)

Call transcripts (text)

Caller names and information provided during calls

Message logs (text)

Appointment requests and details

Messages left by callers and visitors

Caller and visitor sentiment and intent (analyzed by AI)

2.3 Automatically Collected Information

Usage Data:

IP addresses

Browser type and version

Device information

Pages visited and features used

Time and date of visits

Time spent on pages

Referring website addresses

Cookies and Tracking Technologies:

Session cookies for authentication

Analytics cookies for service improvement

Preference cookies for user settings

2.4 Information from Third Parties

We may receive information from payment processors (transaction confirmation), SMS delivery services (delivery status), analytics providers (usage patterns), and API services that power our voice AI technology.

2.5 Google Calendar Data

If you choose to connect your Google Calendar to Drake Lead Gen, we collect and process:

Calendar event data (event times, durations) to check your availability

Calendar ID to identify which calendar to use for bookings

OAuth tokens to maintain your authorized connection

We do NOT access:

Event titles, descriptions, or attendee details of your existing events

Your Google account password

Any other Google services or data beyond Calendar

Calendars you have not explicitly authorized

3. How We Use Your Information

3.1 To Provide the Service

We use your information to:

Answer calls and messages to your business using AI

Transcribe and analyze call and message content

Send SMS notifications about calls and messages.

Schedule appointments for your business

Check calendar availability and create appointments (when Google Calendar is connected)

Provide call and message analytics and insights

Manage your account and subscription

Process payments and billing

3.2 To Improve the Service

Analyze usage patterns and performance

Train and improve our AI models

Develop new features and functionality

Conduct research and analytics

Test and troubleshoot issues

3.3 To Communicate With You

Send service-related notifications

Respond to your inquiries and support requests

Send subscription and billing information

Provide updates about the Service

Send marketing communications (with your consent)

3.4 For Legal and Security Purposes

Comply with legal obligations

Enforce our Terms and Conditions

Protect against fraud and abuse

Ensure security of the Service

Resolve disputes and legal claims

4. Call and Message Recording and Consent

4.1 Call Recording Notice

Our Service records phone calls to your business and messages on your website. By using our Service, you acknowledge and agree that:

All calls and messages may be recorded and transcribed

You are responsible for complying with call and message recording laws in your jurisdiction

You must inform callers and visitors about recording where required by law

Some jurisdictions require consent from all parties to record calls and messages

4.2 Your Responsibilities

You are responsible for understanding and complying with applicable call and message recording laws, providing appropriate notice to callers and visitors about recording, obtaining necessary consent where required, and using call recordings lawfully and ethically.

4.3 Recording Retention

Call and message recordings and transcripts are stored for the duration of your subscription

You can delete specific recordings by request

Upon account cancellation, recordings are retained for 90 days then deleted

Backups may persist for up to 30 additional days

4.4 SMS Opt-In Details

Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for more information. View our terms and privacy policy for more information. Phone numbers are not shared or sold.

5. How We Share Your Information

5.1 Third-Party Service Providers

We share information with third-party service providers who perform services on our behalf:

VAPI (Voice AI Technology): Call audio and phone numbers, call transcripts and analysis, AI model processing

Stripe (Payment Processing): Payment method information, billing details and transaction history

SMS Delivery Services: Phone numbers for notifications, message content and delivery status

Database and Hosting Providers: Account information, call data and transcripts, usage analytics

Google (Calendar Integration): When you connect your Google Calendar, we interact with Google's API to read calendar availability (busy/free times only) and create new appointment events on your behalf. We do not share your Google Calendar data with any other third parties.

5.2 Business Transfers

If Drake Lead Gen or Drake Lead Gen LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required to comply with legal process (subpoena, court order), respond to government requests, enforce our Terms and Conditions, protect our rights, privacy, safety, or property, or prevent fraud or security issues.

5.4 With Your Consent

We may share information for other purposes with your explicit consent.

5.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you, for purposes including industry research and analysis, service improvement, and marketing and business development.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational security measures:

Encryption of data in transit (TLS/SSL)

Encryption of sensitive data at rest

Secure authentication and access controls

Regular security assessments

Employee training on data protection

Restricted access to personal information

Secure storage of OAuth tokens for third-party integrations

6.2 No Guarantee

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6.3 Your Responsibility

You are responsible for maintaining the confidentiality of your password, restricting access to your account, and notifying us of any suspected unauthorized access.

7. Data Retention

7.1 Account Information

We retain your account information for as long as your account is active, plus 90 days after account cancellation for backup and recovery, or longer if required for legal or business purposes.

7.2 Call and Message Data

Call and message recordings and transcripts: Retained during active subscription, plus 90 days

Call and message metadata: Retained for 2 years for analytics

You may delete specific calls and messages through a request at any time

7.3 Payment Information

Transaction records: 7 years (for tax and accounting purposes)

Payment methods: Stored by Stripe, subject to their retention policies

7.4 Google Calendar Data

OAuth tokens: Retained while your Google Calendar integration is active

Appointment data created through our Service: Retained in our database according to section 7.1

Upon disconnecting Google Calendar, we immediately stop accessing your calendar and delete stored OAuth tokens

8. Your Privacy Rights

8.1 Access and Portability

You have the right to access your personal information, request a copy of your data in a portable format, and review call recordings and transcripts.

8.2 Correction and Update

You can update account information through your dashboard, request correction of inaccurate information, or contact us to update information you cannot change directly.

8.3 Deletion

You have the right to delete your account and associated data, request deletion of specific information, and delete individual call recordings. Note: Some information may be retained as required by law or for legitimate business purposes.

8.4 Objection and Restriction

You can object to certain uses of your information, request restriction of processing in certain circumstances, and opt out of marketing communications.

8.5 Revoking Google Calendar Access

You can disconnect your Google Calendar integration at any time:

Through a request to disconnect.

Through your Google Account permissions at myaccount.google.com/permissions

Upon disconnection:

We immediately stop accessing your Google Calendar

Your OAuth tokens are deleted from our systems

Appointments previously created remain on your calendar (you can delete them manually)

Appointment records in our database are retained per our standard retention policy

8.6 Exercising Your Rights

To exercise these rights, use account settings for direct access, contact us through our website, or email us at [email protected]. We will respond to requests within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

9.1 Right to Know

You can request information about categories of personal information collected, categories of sources, business purposes for collection, categories of third parties we share with, and specific pieces of information we hold about you.

9.2 Right to Delete

You can request deletion of your personal information, subject to certain exceptions.

9.3 Right to Opt-Out

We do not sell personal information. If our practices change, we will update this policy and provide an opt-out mechanism.

9.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

10.1 Legal Basis for Processing

We process personal information based on:

Contract: To provide the Service you requested

Consent: For marketing communications, Google Calendar integration, and certain data processing

Legitimate Interests: For service improvement and security

Legal Obligation: To comply with applicable laws

10.2 International Data Transfers

Your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers.

10.3 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

12. Cookies and Tracking Technologies

12.1 Types of Cookies We Use

Essential Cookies: Authentication and session management, security features, required for Service functionality

Analytics Cookies: Usage statistics and performance monitoring, user behavior analysis, service improvement insights

Preference Cookies: Remember your settings and preferences, enhance user experience

12.2 Managing Cookies

You can control cookies through browser settings (block or delete cookies), opt-out tools for analytics providers, or cookie preference center on our website. Note: Disabling essential cookies may impact Service functionality.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page, updating the "Last Updated" date, sending an email notification, or providing in-app notification.

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Drake Lead Gen

Irvine, California

General Inquiries:

Email: [email protected]

Phone: 9257659789

Website: drakeleadgen.com

Privacy-Specific Inquiries:

Email: [email protected]

By using our Service, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please discontinue use of our Services.